Business Owners: Does your customer service start and stop at the front door? Don’t forget the parking lot!

Scenario 1: Your customer had a great dining experience at your restaurant. The food was great and the service was exceptional. They leave a big tip! Five minutes later they return, having locked their keys in their car and ask for help. You search for a locksmith online and call the “$15 service” listing on top. A few days later you see your newest review online, “I got ripped off by the locksmith they recommended.” Turns out the “locksmith” you called was a scam artist who charged them $315… in YOUR parking lot!

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Before I started MrQuickPick Lock and Road Service, I was a manager and long time employee of Marriott. Always trying to stay a step ahead of the competition, we’d spend thousands of dollars and countless hours “thinking outside of the box”, putting together special teams and projects to “impress the guest” at whatever cost. Marriott has always been one of the best in the business when it comes to customer service and these strategies and thought processes are more important now than ever in this new world of instant online reviews. So I ask you… does your customer service include the parking lot? Let me explain…

One of the more frustrating things that can happen to YOUR customers in YOUR parking lot is for them to have an issue with their vehicle, and it probably happens more often than you realize: a dead battery, flat tire, keys locked inside. Some of your customers may already have a roadside assistance plan and will call for service on their own… no problem (or opportunity) there. On the other hand, many of your customers have opted out of these often-expensive plans, especially the younger “Millennials” who say they do not want to pay for something they may never need.

These customers will more than likely make their way back into your establishment, now looking for assistance with something that probably has nothing to do with your business; something out of the norm for your employees and their well-rehearsed book of “standard operating procedures.” Tempted to hand them a phone book (what’s a phone book?) or help them search online for assistance? Roll the dice and take a chance that the company you call is legitimate, insured, professional and represents the same customer service standards you’ve spent so much time, training and money perfecting?

Scenario 2: Your customers had a great shopping experience in your new store. The employees were attentive and the service was exceptional. One customer even thanks you as they leave. Five minutes later they return, having locked their keys in their car and ask for help. You immediately call (or text) your local MrQuickPick service provider. You already know they will arrive quickly and offer the same customer service as that of you and your employees. This potentially negative experience soon turns positive and they share a recommendation of your establishment with their friends on social media.

It is YOUR parking lot after all and that is YOUR customer. Nothing worse than your hard work and your customer’s great experience suddenly ruined by something you left to chance in your own parking lot. On the contrary, a good leader knows that this is simply another opportunity to shine; a chance to show everyone else what “outside the box” thinking really looks like! Why not be prepared for the inevitable by having your local MrQuickPick on speed dial.

We offer a special discounted rate just for having us as your preferred “fast and friendly” service provider. Registration is free and no parking lot is too large or small! Email info@mrquickpick.com to register your company and receive local service dispatch number and special discounted rate info.

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Uber Drivers are doing these 5 Things to Make Six-figure Income!

If you’re a ride-share driver for Uber or Lyft … Congratulations! You are among the ranks of thousands of home-based business owners across the country. While some drivers are just looking for a little extra spending money, others are relying on this gig as their primary source of income and many more aspire to quit their “regular” job and work from home full time. What’s stopping you? You’re already using your personal vehicle, insurance, gas and cell phone, not to mention your time waiting for the next job. Why not take your business volume and revenue to a completely different level…

Check out these five simple steps to turning that part-time gig into a full blown business:

  1. Buy a gas can. That’s right, go to Wal-Mart or Kmart and spend $8 on a 2.5 gallon gas can and carry it the trunk of your car. You have now added “gas delivery” to your service offerings.
  1. Buy jumper cables. Once again, you can pick up a good set of cables locally. I would suggest heavy-duty,  25’ long cables or even a jump box. Now you’ve added “battery jump start” service.
  1. Buy a 4-way lug wrench ($10), a small 2.5 ton floor jack ($40), wheel chocks ($5) and gloves. This will take just a little more time and sweat equity but now you’ve added “tire change” service.
  1. Buy a car lockout kit ($60). What? You don’t know how to unlock a car… No problem! It’s easy, it’s fun and it’s very lucrative to add to your offerings. Simple to learn and unregulated in most states. With some basic tools and a little practice you’ve now added “car unlocking” service.
  1. Brand your home-based business inexpensively with MrQuickPick®. Now that Google search has replaced phone-book ads, branding is more important than ever! Sign up with the major auto clubs and “do business as” MrQuickPick® to provide jump starts, gas delivery, tire changes and auto lockouts for their members in your area. Advertise as MrQuickPick® locally, online and B2B, to make additional revenue providing residential and commercial services. We’ll even promote your business location nationally with a customized page on our MrQuickPick® website. For more information call 1-800-391-7842 or visit http://www.MrQuickPick.com.

You’re already using your own car, insurance and cell phone, driving around town waiting for the next job. Let us help you take your home-based business to the next level! Contact us today for more details.  MrQuickPick® is proudly rated A+ with the Better Business Bureau (BBB).

Uber drivers are doing these 5 things to turn “ride-sharing” gig into a home-based business empire!

If you’re a ride-share driver for Uber or Lyft … Congratulations! You are among the ranks of thousands of home-based business owners across the country. While some drivers are just looking for a little extra spending money, others are relying on this gig as their primary source of income and many more aspire to quit their “regular” job and work from home full time. What’s stopping you? You’re already using your personal vehicle, insurance, gas and cell phone, not to mention your time waiting for the next job. Why not take your business volume and revenue to a completely different level…

Check out these five simple steps to turning that part-time gig into a full blown business:

  1. Buy a gas can. That’s right, go to Wal-Mart or Kmart and spend $8 on a 2.5 gallon gas can and carry it the trunk of your car. You have now added “gas delivery” to your service offerings.
  1. Buy jumper cables. Once again, you can pick up a good set of cables locally. I would suggest heavy-duty,  25’ long cables or even a jump box. Now you’ve added “battery jump start” service.
  1. Buy a 4-way lug wrench ($10), a small 2.5 ton floor jack ($40), wheel chocks ($5) and gloves. This will take just a little more time and sweat equity but now you’ve added “tire change” service.
  1. Buy a car lockout kit ($60). What? You don’t know how to unlock a car… No problem! It’s easy, it’s fun and it’s very lucrative to add to your offerings. Simple to learn and unregulated in most states. With some basic tools and a little practice you’ve now added “car unlocking” service.
  1. Brand your home-based business inexpensively with MrQuickPick®. Now that Google search has replaced phone-book ads, branding is more important than ever! Sign up with the major auto clubs and “do business as” MrQuickPick® to provide jump starts, gas delivery, tire changes and auto lockouts for their members in your area. Advertise as MrQuickPick® locally, online and B2B, to make additional revenue providing residential and commercial services. We’ll even promote your business location nationally with a customized page on our MrQuickPick® website. For more information call 1-800-391-7842 or visit http://www.MrQuickPick.com.

You’re already using your own car, insurance and cell phone, driving around town waiting for the next job. Let us help you take your home-based business to the next level! Contact us today for more details.  MrQuickPick® is proudly rated A+ with the Better Business Bureau (BBB).

Fort Walton Beach, Fla. recognized for awarding grants to veteran-owned businesses – News – Stripes

After setting aside $500,000 in grants for veterans, Fort Walton Beach, Fla. was named the 10th best city in America for veterans to develop a business or a new career after they leave the military.

Source: Fort Walton Beach, Fla. recognized for awarding grants to veteran-owned businesses – News – Stripes

http://veteranslist.us/city/mrquickpick-roadside-assistance-entrepreneurs/

Mr.QuickPick Lock and Road Service is on a mission to helping qualified roadside assistance professionals become franchised business owners! (as opposed to the more prevalent “independent contractor” status; low paid service providers for large dispatch companies). Roadside assistance is a $10 billion per year industry and while some of the new app-based auto clubs are […]

Source: http://veteranslist.us/city/mrquickpick-roadside-assistance-entrepreneurs/

Honk and Urgent.ly: Drivers Offer More Than Ride Sharing but are these Service Providers Pro’s or Con’s?

Roadside assistance is a $10 billion per year industry and while some of the newer players are doing a great job of “disrupting the industry” with fancy apps and slick social media campaigns there remains a huge problem… the quality of service being provided by so-called independent contractors.

“Independent contractor” is simply a code word for someone found via a Craigslist ad; one who has a car, some tools, maybe some experience (maybe not) and most often NO INSURANCE. They work for a “middleman”; one of a number of larger dispatch companies that constantly advertise to fill these roadside assistance needs for auto clubs across the country. These contractors are typically paid as little as $8 per job, barely enough to cover their gas and maintenance expenses. They never last longer than a few weeks, maybe a few months, and so this cycle of incompetence rolls on. Some auto clubs reward this cycle with a high volume of work but only because of the vast territories these companies can cover with a “warm body”. It’s a game of “quantity over quality” and a battle I’ve personally been losing with some of the auto clubs over the years.

So does that person jump-starting your car battery really know what he’s doing or did he just burn up your alternator? Did the kid who just changed your tire realize that your spare requires shorter lug bolts? Does he carry the proper insurance just in case there is damage (or worse) once you’re back on the highway? Does he even have insurance at all? With over ten years working in and researching this industry I can tell you without a doubt there is a very good chance that the answers to the above questions are a resounding “no”.

I can tell you this because I used these “independent contractors” as service providers while growing my business. I stopped when I finally realized that most were neither qualified nor insured to perform this type of work. Not to mention my customer service scores began to plummet. Just because I care about my customers doesn’t mean my contractors care. In fact no one cares more about their customers than the business owner and that’s where I found my solution:

Make everyone a business owner!

Now MrQuickPick is helping Qualified Automotive Roadside Service Professionals Become Successful Business Owners, and the auto clubs are starting to pay attention. We’ve had several auto clubs, both old and new, reach out to see exactly what we’re doing and we’re searching for an exclusive partnership with the right auto club in the process. It’s really no secret. Fancy apps and high-tech social media campaigns are wonderful additions but at the end of the day, customer service will either make or break your business. Do you check company reviews online? We all do! It is officially the prerequisite to doing business with any company, click or brick.

MrQuickPick is a group of professionals “branding” together to become the most respected and recognized name in the roadside assistance industry. We are dedicated to helping qualified service providers become successful business owners.

As a veteran-owned company, we are committed to providing business ownership opportunities to all of our veterans. Over 250,000 active-duty members transition from the military every year and there has never been a better qualified stream of potential business owners. The military experience teaches invaluable entrepreneurship traits, such as “attention to detail” and “strong work ethic”, giving veterans an edge when it comes to starting and running their own company.

Our commitment to fellow veterans includes those with service-connected disabilities like myself. I have “benign essential tremor”, my hands shake, but I’m able to run this business better than most and I’m on a mission to show others how to be successful as well.

Please visit http://www.MrQuickPick.com for more information and to request a FREE copy of our book!

Our Demo Day is November 10, 2015 – We’re seeking strategic partners to support the MrQuickPick franchising phase and our Veteran Certification Program. Look for the MrQuickPick Training and Support Center to launch in Fort Walton Beach FL in 2016!

Does Your Business Have “Text Appeal”?

Next time you’re out in public look around… notice anyone talking on their cell-phones? No?? That’s because they’re texting! Yes, this generation of consumers is without a doubt “Generation Text”.
Is your company “text friendly”? Can potential customers get a quick response by simply texting you their question or request?

Here are “Five Solid Reasons” your Business needs 844-ZIP-TEXT:

1. TEXTABILITY Of course this is the main reason… If your customers prefer texting, your business should be textable! If they want to text you a question, an order, a reservation, a complaint, a compliment, a referral… whatever and whenever. Your customers don’t want to call you and be put on hold. They’d rather not hassle to search online or download an app… Let Them Text!
2. PRIVACY “Ok, textability is a great idea”, you say, “But can’t they just text me?” Really? What are you going to do, give them your personal cell-phone number? Your manager’s or supervisor’s? Can’t they text the store’s main phone number? No, No, and NO!! 844-ZIP-TEXT allows your business to become textable without giving away your privacy or that of your employees.
3. FLEXIBILITY You’re at the store all day but someone else takes over in the evening and yet another holds down the fort on the weekends… No Problem! 844-ZIP-TEXT lets you schedule the “who gets what texts when”. Your wish is our command. Just know that when 844-ZIP-TEXT hears from one of your customers, the inquiry receives a quick “Thank You” response from us and the message is immediately forwarded in the manner you have requested. It’s that simple!
4. AFFORDABILITY Maybe you could just set this up on your own? You might, but not for the value 844-ZIP-TEXT offers. By the time you purchase the equipment and hire a dispatcher, you’re already paying more than our low monthly fee. Whether you’re a very large corporation with multiple locations or a small “mom & pop”, call us for a Free Quote!
5. BRANDABILITY Finally, just when you’re saying to yourself, “I get it, what a great program, where do I sign!?!” We offer our fifth and final reason… The Brand! Everything’s better with Branding and by joining forces with 844-ZIP-TEXT you’re aligning yourself with this “tech savvy” group of business owners who are going above and beyond to provide their customers with WOW SERVICE!

Technology changes quickly! Has your company ever been on the “Cutting Edge” of anything? If your customers aren’t able to text you now they’ll soon be texting someone else. Don’t lose “Generation Text” to your competition! Contact 844-ZIP-TEXT for more info.

Has Your Company EVER Been on the Cutting Edge of Anything?!?

Technology changes quickly! When is the last time your business was on the cutting edge of new technology? Get a jump on the competition now by giving your customers this NEW “textable” and toll-free option… 

1-844-ZIP-TEXT

Your customers prefer texting… Is your company textable? 

By simply adding our popular logo to your existing marketing, you immediately give your customers the preferred option to give you their business and their valuable feedback. BONUS: Add these hot leads to your database for future marketing campaigns! 

Free trial and plans starting as low as $39 per month. TEXT us now for details! 1-844-ZIP-TEXT

Is Your Small Business Ready for “Generation Text”?

If Your Customers Prefer Texting, You Should Be Textable!

Next time you’re out in public look around… notice everyone talking on their phones? No? That’s because they’re texting! Yes, this generation of consumers is without a doubt “Generation Text”.
Is your company “text friendly”? Can potential customers get a quick response by simply texting you their question or request?

Let 1-844-ZIP-TEXT put you on the cutting edge of this “toll-free and text-able” technology in two simple steps:

1. Add our popular logo to your current marketing:

2. When your customer sends a text, it is quickly forwarded to your designated location. The customer receives “Thanks” and notice to stand by for your local response. Bonus: Add contact info to your database for future TEXT marketing!

It’s that easy! Less expensive than setting up even one location on your own,

1-844-ZIP-TEXT is the cutting-edge marketing choice for any business that’s ready to take “user-friendly” and customer service to the next level!

When is the last time your company was on the cutting edge of anything? If your customers aren’t able to text you now, they will once you decide to play “catch up”. Don’t lose “Generation Text” to your competition! TEXT us now for details! 1-844-ZIP-TEXT.